【Gold Credit Trading】Buyer Before Payment Dispute
- If seller selected wrong country match or incorrect bank info and buyer can’t make payment, buyer may choose to dispute.
- After log in, click [Gold Credit Trading] and click [History] on the top right corner.
- Choose and click [>] button of the pending order and click [Dispute].
- Fill in the reasons, upload the photo and click [Submit].
- After the dispute request done, the relevant team will review it according to the information you’re provided.
- On the pending order page, click [>] then click [Conversation], and you’re able to communicate with administrator.
- Enter the message and click [Send].
- The administrator will reply you within 24 hours.
- After the dispute request is successful, the status will change from [Pending request] to [Cancelled], the transaction had been cancelled.
If the buyer mistakenly clicks on the appeal or deliberately clicks on the appeal, the buyer’s reputation will be deducted