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【Gold Credit Trading】Buyer Before Payment Dispute

Vim Admin
  1. If seller selected wrong country match or incorrect bank info and buyer can’t make payment, buyer may choose to dispute.
  2. After log in, click [Gold Credit Trading] and click [History] on the top right corner.
  3. Choose and click [>] button of the pending order and click [Dispute].
  4. Fill in the reasons, upload the photo and click [Submit].
  5. After the dispute request done, the relevant team will review it according to the information you’re provided.
  6. On the pending order page, click [>] then click [Conversation], and you’re able to communicate with administrator.
  7. Enter the message and click [Send].
  8. The administrator will reply you within 24 hours.
  9. After the dispute request is successful, the status will change from [Pending request] to [Cancelled], the transaction had been cancelled.

If the buyer mistakenly clicks on the appeal or deliberately clicks on the appeal, the buyer’s reputation will be deducted

To VIM users:

To celebrate the anniversary and 11.11, the successful invitation of new users will receive the corresponding points rewards, the details are as follows:

Activity valid time: November 1, 2019 - November 30, 2019

Invite new regular users directly and you will receive the following invitation rewards:

1st place: Reward 10 points
2nd place: Reward 20 points
3rd place: Reward 30 points
4th place: Reward 40 points
5th place: Reward 50 points
6th place: Reward 60 points
7th place: Reward 70 points
8th place: Reward 80 points
9th place: Reward 90 points
For the 10th place and beyond, for each additional 1 place, 100 points will be rewarded.

VIM
9/11/2019