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【Gold Credit Trading】Buyer Before Payment Dispute

Vim Admin
  1. If seller selected wrong country match or incorrect bank info and buyer can’t make payment, buyer may choose to dispute.
  2. After log in, click [Gold Credit Trading] and click [History] on the top right corner.
  3. Choose and click [>] button of the pending order and click [Dispute].
  4. Fill in the reasons, upload the photo and click [Submit].
  5. After the dispute request done, the relevant team will review it according to the information you’re provided.
  6. On the pending order page, click [>] then click [Conversation], and you’re able to communicate with administrator.
  7. Enter the message and click [Send].
  8. The administrator will reply you within 24 hours.
  9. After the dispute request is successful, the status will change from [Pending request] to [Cancelled], the transaction had been cancelled.

If the buyer mistakenly clicks on the appeal or deliberately clicks on the appeal, the buyer’s reputation will be deducted

Dear VIM users ,

For celebration of Chinese New Year 2020 from 21/01/2020 until 30/01/2020. During this CNY holiday, our customer service will NOT be operating as well. We will come back to serve you on 31/01/2020 . We seek for your understanding for the delay of responses after the break.

We wish you all Happy Chinese New Year and Happy Holiday!

VIM
17/01/2020