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【Gold Credit Trading】How To Dispute As A Seller

VIM Admin
  1. The seller may dispute if didn’t receive the payment but the buyer clicked the [Done Transfer].
  2. After log in, click [Gold Credit Trading] and click [History] on the top right corner.
  3. Choose and click [>] button of the pending order and click [Dispute].
  4. Fill in the reasons, upload detailed screenshots of the order including the transaction time. After that, click [Submit].
  5. After the dispute request done, click [OK] and the relevant team will review it according to the information you’re provided.
  6. Click [Pending request] to view the status.
  7.  On the pending order page, click [>] and click [Conversation], then you’re able to communicate with administrator.
  8. Enter the information and click [Send].
  9. The administrator will reply you within 24 hours.
  10. After the dispute request is successful, the status will be [Pending request] change to [Successful] and the Gold Credit will be transferred to the buyer’s account.

Make sure your phone is allow to receive the Vim notifications.

After you disputed , the other’s side suppose to give the response within 48 hours. If exceeds 48 hours, buyer didn’t get any response. Then Gold Credit will be auto transferred to the buyer’s account. (In the transaction entering the appeal stage, the system will try to complete the adjustment within 48 hours. If there are any abnormalities or delays, please be considerate.)

To VIM users:

To celebrate the anniversary and 11.11, the successful invitation of new users will receive the corresponding points rewards, the details are as follows:

Activity valid time: November 1, 2019 - November 30, 2019

Invite new regular users directly and you will receive the following invitation rewards:

1st place: Reward 10 points
2nd place: Reward 20 points
3rd place: Reward 30 points
4th place: Reward 40 points
5th place: Reward 50 points
6th place: Reward 60 points
7th place: Reward 70 points
8th place: Reward 80 points
9th place: Reward 90 points
For the 10th place and beyond, for each additional 1 place, 100 points will be rewarded.