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【Gold Credit Trading】How To Dispute As A Buyer

VIM Admin
  1. If the seller failed to click [confirm] with the order within a limited time, the buyer may choose to dispute.
  2. After log in , click [Gold Credit Trading] and click [History] on the top right corner .
  3. Choose and click [>] button of the pending order and click [Dispute].
  4. Fill in the reasons, upload the flow of successful bank transfer. After that, click [Submit].
  5. After the dispute request done , click [OK] and the relevant team will review it according to the information you’re provided.
  6. Click [Pending request] to view the status.
  7.  On the pending order page, click [>] and click [Conversation], then you’re able to communicate with administrator.
  8. Enter the information and click [Send].
  9. The administrator will reply you within 24 hours.
  10. After the dispute request is successful, the status will be [Pending request] change to [Successful] and the Gold Credit will be transferred to the buyer’s account.

Make sure your phone is allow to receive the Vim notifications.

After you disputed , the other’s side suppose to give the response within 48 hours. If exceeds 48 hours, buyer didn’t get any response. Then Gold Credit will be auto transferred to the buyer’s account. (In the transaction entering the appeal stage, the system will try to complete the adjustment within 48 hours. If there are any abnormalities or delays, please be considerate.)

The flow must include the receiver’s name, receiver’s account number, receiver’s bank, transaction status and transaction time date.

Dear VIM users ,

For celebration of Chinese New Year 2020 from 21/01/2020 until 30/01/2020. During this CNY holiday, our customer service will NOT be operating as well. We will come back to serve you on 31/01/2020 . We seek for your understanding for the delay of responses after the break.

We wish you all Happy Chinese New Year and Happy Holiday!

VIM
17/01/2020