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【Marketplace】How do I refund as a buyer?

VIM Admin

Refund policy:

  1. Buyer received the goods but the goods are found inconsistent with the description, or goods quality problems, or missing goods.
  2. Buyer’s personal issue would like to return and refund and the seller agree for that.,
  3. Buyer if would like to request refund. Click [MESSAGE SELLER] on my orders page and discuss with the seller regarding the issue.
  4. Seller please provide the address for return goods to buyer if accept the refund request. And please confirm the delivery date from the buyer. And, seller may click [Update Shipping] to delay the expected delivery date. After received the goods, click [CANCEL AND REFUND]. Gold credit will auto refund to buyer’s account.

To VIM users:

To celebrate the anniversary and 11.11, the successful invitation of new users will receive the corresponding points rewards, the details are as follows:

Activity valid time: November 1, 2019 - November 30, 2019

Invite new regular users directly and you will receive the following invitation rewards:

1st place: Reward 10 points
2nd place: Reward 20 points
3rd place: Reward 30 points
4th place: Reward 40 points
5th place: Reward 50 points
6th place: Reward 60 points
7th place: Reward 70 points
8th place: Reward 80 points
9th place: Reward 90 points
For the 10th place and beyond, for each additional 1 place, 100 points will be rewarded.