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【Marketplace】How do I refund as a buyer?

Vim Admin

Refund policy:

1.Buyer received the goods but the goods are found inconsistent with the description, or goods quality problems, or missing goods.
2.Buyer’s personal issue would like to return and refund and the seller agree for that.

Buyer if would like to request refund. Click [MESSAGE SELLER] on my orders page and discuss with the seller regarding the issue.

Seller please provide the address for return goods to buyer if accept the refund request. And please confirm the delivery date from the buyer. And, seller may click [Update Shipping] to delay the expected delivery date.

After received the goods, click [CANCEL AND REFUND]. Gold credit will auto refund to buyer’s account.

Dear VIM Users:

VIM Customer Service Live Chat will be offline for 2 days from 25/05/2020 (Monday) to 26/05/2020 (Tuesday) as it is Malaysia Public Holiday, we will resume to work on 27/05/2020 (Wednesday).

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Official website:www.vim.technology
Official Email:support@vim.technology
Marketplace Email:shop@vim.technology