【Marketplace】How do I refund as a buyer?
- Buyer received the goods but the goods are found inconsistent with the description, or goods quality problems, or missing goods.
- Buyer’s personal issue would like to return and refund and the seller agree for that.,
- Buyer if would like to request refund. Click [MESSAGE SELLER] on my orders page and discuss with the seller regarding the issue.
- Seller please provide the address for return goods to buyer if accept the refund request. And please confirm the delivery date from the buyer. And, seller may click [Update Shipping] to delay the expected delivery date. After received the goods, click [CANCEL AND REFUND]. Gold credit will auto refund to buyer’s account.