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VIM Service Term

 

I. Service Terms
VIM Service Term (hereinafter referred to as 'The service term') is a valid contract between VIM and you on matters related to VIM service. You can click to confirm through the web page or other methods to accept the service term, which means that you have reached an agreement with VIM and agreed to accept all the agreement contents of the service term. Please read all the contents of service term carefully before accepting the service term. If you have any questions about the service term, you can contact us at [email protected] technology, and VIM will explain the term to you. If you disagree any content in the service term or can not accurately understand VIM's interpretation of the term, please do not make follow-up operations.

II. Definition and Interpretation
1. VIM Service:
It refers that VIM provides you with relevant services from other alliance members that VIM APP and/or VIM provides technical support, and/or VIM services displayed on the interface as well as related technical and network support service.
III. Your rights and obligations
1. You agree to comply with the service term as well as the relevant management specifications and procedures on the service display page. The contents of above-mentioned agreements and specifications may be updated from time to time. In the event of any change of the service term, VIM shall inform you of any modifications through appropriate layout announcement in VIM APP 3 days in advance. If you do not agree to the changes made in the VIM Service Term, you have the right to stop using the VIM service. Under this circumstance, VIM should make service charge settlement with you(if any), and you need to back-up business data by yourself. If you continue to use the VIM service, you are deemed to accept the changes made by VIM to the service term.

2. You should follow the prompts of VIM APP and the agreement of the service term.

3. You promise:
a. If you are required to obtain a license or approval from the relevant state departments for business activities using the VIM services, you shall obtain the relevant license or approval. For example, you are engaged in journalism, publishing, education, health care, medicines, medical devices, etc. , in the meantime, you understand and accept that the above list is not exhaustive to list all the types of licenses or approvals required by the relevant state departments for your business activities. You should obtain the relevant license or approval, and should comply with the requirements issued by national and local laws and regulations from time to time;

b. If the service of VIM involves the use of third-party software, you agree to comply with the relevant license agreement;

c. Do not use the resources and services provided by the VIM service to upload, download, store, and publish the following information or content, and do not provide any convenience for others to release the information:
①Violate political propaganda and / or news information regulated by the state;
②Information concerning state secrets and / or security;
③Feudal superstition and / or obscene, pornographic, obscene or subornation information;
④ Lottery, gambling, 'private server', 'plug-in'and other illegal Internet publishing activities;
⑤ Information that violates ethnic and religious policies;
⑥ Information that interferes with the operation security of the Internet;
⑦Information that infringes the legitimate rights and interests of others and/or other information or contents that are detrimental to social order, public security, and public morality;
⑧ Other contents that violate laws and regulations, departmental rules or national policies.

d. Do not commit any act of undermining or attempting to undermine the network security(including but not limited to, phishing, hacker, cyber fraud, website or space that contains or is suspected of spreading: virus, Trojan horse, malicious code, as well as attach behaviors such as scanning, sniffing, ARP spoofing, DOS, etc. , on other websites and servers through virtual servers);

e. Do not engage in any act that breaks the law, breaks the rule or violates VIM Service Term.

f. If VIM finds that you are in violation of the provisions of the above terms, it has the right to take corresponding measures in accordance with the circumstances, including but not limited to, immediately terminating the service, stopping the service or deleting the corresponding information, etc. If a third party or individual brings doubts or complains against you, VIM will inform you that you are responsible for making statements and issuing supporting documents within the required time. If you fail to provide the opposite evidence or if you fail to provide feedback within the time limit, VIM will take processing measures including but not limited to, immediately terminating the service, stopping the service or deleting the corresponding information, etc. If we can not contact you because you do not update your contact details in a timely manner or your contact information is incorrect, it is also considered that you fail to provide feedback within the time limit.

4. All legal disputes arising from your use of the VIM Service for business activities are independent of VIM.

5. You are responsible for the data generated in the process of VIM Service, as well as the integrity and confidentiality of accounts and passwords of various products and services on VIM Service. All losses and consequences arising from the loss or disclosure of such data, commands, passwords, etc. , as a result of your improper maintenance or divulging secrets, shall be borne by you.

6. If you violate any term of this contract, VIM has the right to refuse to provide you with VIM services and terminate this contract. At the same time, VIM has the right to further investigate the legal liability of customers.

IV. VIM’s rights and obligations
1. VIM shall provide the services in accordance with the contract and ensure to provide sustainable services.

2. VIM has obtained the necessary license and authorization and has the right to provide 'VIM Services' to the customer as agreed upon in this contract.

3. VIM stores the customer's information on the server during the service period when the customer uses VIM product and permanently deletes the information after the customer terminates the use of the service.

4. VIM does not warrant and promise to any other third party that the web page and information submitted by the customer comply with the registration standard, and the customer shall assume full responsibility for the contents, products, services and so on provided by 'VIM Services'

5. VIM has the right to delete any content that endangers national security, involves in obscenity, falsehood, insult, defamation, intimidation or harassment, infringes the copyright of others or personal right or other legitimate interests, or violates public order and moral of society.

6. VIM reserves the right to temporarily stop service due to maintain the system upgrading. Before temporarily stopping service, VIM will make announcement through VIM APP.

7. VIM can adjust the VIM Service's auditing standard according to the adjustment of national laws and regulations, the order of the administrative organization for law enforcement and the change of the social ethics and moral. Customers may not ask VIM to continue to pass the VIM auditing for such reason that they previously passed the VIM auditing.

8. During the term of service, VIM will provide you with the following customer services:

a. VIM provides the user with after-sales service and effective contact information and ensures that the user can contact the after-sales contact person. The after-sales contact person shall provide feedback in time after understanding the problem;

b. The online service of VIM has 5 working days to answer customer’s questions in use and is closed on weekend.

9. VIM promises to strictly abide by customer's obligation of data security and make clear that the ownership of customer data belongs to customer.

V. Confidentiality
1. Confidential data refers all technical and non-technical information disclosed by one party to the other (including but not limited to, product information, product planning, price, financial and marketing planning, business strategy, customer information, customer data, R&D, software and hardware, API application data interface, technical description, design, special formula, special algorithm, etc. ).

2. Any party in the service term shall agree to keep confidentiality for the confidential data provided by the other party and strictly restrict the employee who has access to the above confidential information to comply with the confidentiality obligations of this article. Unless compulsively required by state organs according to law or the above-mentioned confidential information has entered the public domain, the party who accepts the confidential information shall not disclose it to the public.

3. Both parties of the service term expressly recognize that their user information and business data are their important assets and key confidential information. The parties of the service term agree to do their best effort to protect such confidential information from being disclosed. In the event of disclosure of such confidential information, both parties shall cooperate in taking all reasonable measures to avoid or mitigate the consequences of the damage.

4. This provision shall not lose efficacy as a result of the termination of the service term.

VI. Liability for breach of contract
1. Any party in breach of the service term shall take the liability for breach of contract according to law.

2. You understand that, in consideration of the particularity of the computer and the Internet, VIM does not break the contract in the following circumstances:
a. VIM requires to interrupt service within a short time when making configuration, maintenance and upgrading for VIM service;
b. Services provided by VIM involve services such as the Internet and related information, and may be affected by the unstable factor of the Internet. Therefore, the service may lead to low speed or access violation error when you visit VIM Service due to above-mentioned force majeure, computer virus or hacker attack, system instability, user location, user shutdown, communication network, Internet and so on.

3. VIM shall not be liable for any loss caused by your intention or negligence.

4. If you fail to use the service for 72 consecutive hours due to VIM, you may terminate the service, except for reasons other than those under the control of VIM.

VII. Term of service and termination
1. If you and VIM have signed the VIMService Term, the term of service is agreed upon in this contract.

2. The contract is terminated in advance for the following circumstances:
a. Both parties agree to terminate the service in advance;

b. You seriously violate the service term (including but not limited to, a. You have not performed payment obligations in accordance with the agreement, and/ or b. You seriously break laws and regulations. ) and VIM has the right to terminate the service in advance.

c. You understand and fully acknowledge that, although VIM has established (and will continue to improve according to the development of technology) the necessary technical measures to defend against computer virus, network intrusion, network attack(including but not limited to DDOS) and other matters or acts that endanger the network security(hereinafter referred to as such acts), VIM terminates the service due to the limitation and relativity of network security technology as well as the unpredictability of such acts, .

VIII. Special announcement
1. VIM solemnly suggests that in order to enjoy efficient and high quality services, you must carefully read and ensure that you fully understand the VIM Service Term under VIM APP and agree to accept all agreed content of the service term. You fully understand, recognize and know the above VIM Service Term. VIM reserves the right to change and modify all or any part of the VIM Service Term at any time.

The VIM platform can change the way or proportion of gold credits and points used, including the way gold credits and points are generated, the percentage of releases, the terms of release and usage scenarios as data changes and business developments. The VIM platform reserves the right to change the final interpretation and terms and conditions.[:]

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Prohibited and Restricted Articles Policy for VIM MALL

The seller has the responsibility to ensure that its suggested project complies with all laws and allow to sell before listing the project on the sales platform according to VIM terms and policies. In order to facilitate the seller, VIM provides a non-exhaustive guide to the prohibited and restricted articles that are not allowed to sell as follows. VIM will update this guide if necessary. Please visit this page regularly for obtaining update.

1.The violation of our service term and the prohibited and restricted articles policy may cause the seller to suffer a series of adverse acts, including but not limited to any or all of the following acts:

• Delete the list
• Restrict the account privileges
• Account suspension and termination
• Legal action

2.List of prohibited and restricted articles

Ⅰ. Animal and wild animal and plant products(including but not limited to wild animal)

Ⅱ. Cultural relic and antique

Ⅲ. Counterfeit money and stamp

Ⅳ. Credit card and debit card

Ⅴ. Currency including but not limited to, digital currency

Ⅵ. Drugs (prescription or non-prescription drugs), BZD and related side effects

Ⅶ. Telecommunication equipment that has not yet been registered in MCMC, as well as electronic surveillance equipment and other similar electronic equipment, such as cable TV descrambler, radar scanner, traffic signal control equipment, eavesdropping equipment and telephone tapping equipment

Ⅷ. Contraband goods

Ⅸ. Gun, pepper spray, replica, stun gun and other weapons

Ⅹ：Prohibited food: For the safety of users, sellers are not allowed to list the following food and food-related items on our website:

• • List that contains drug description-that is to say that the article is used for the diagnosis, cure, alleviation, treatment or prevention of diseases, contraception, induced anesthesia of human and/or animal, or other methods preventing or interfering with normal physiological functions, whether it is permanent or temporary, and whether by termination, to reduce or delay, or to increase or accelerate the operation of the function or in any other method(such as drugs, contact lenses, diet supplements with wrong label)
  • Poisonous food-Food containing any prohibited substance or substance in excess of the permitted proportion, and adulterated food without notifying the buyer in the transaction;
  • Unpasteurized dairy products;
  • Wild mushroom;

Any other food that is harmful to human health;

ⅩⅠ. Foods that do not belong to the above-mentioned prohibited food category shall abide by the following minimum standard and criterion:

• Expiring date-All foods must be clearly and correctly marked as expiration date or "date of use". The expired food shall not be listed.
• Sealed container-All foods and related products sold on this website shall be packaged or sealed to ensure that the buyer can identify falsified or defective evidence.
• Perishable food-Sellers who list perishable food should clearly indicate the adopted actions they will take in the food description to ensure that the goods can be properly packaged.

ⅩⅡ. Government or police-related items, such as badge or uniform

ⅩⅢ. Body parts or remains

ⅩⅣ. Locking device

ⅩⅤ. Lottery

ⅩⅥ. Pesticide

ⅩⅦ. Items that may infringe the right: including but not limited to, replica, counterfeit goods, as well as unauthorized copy of product or item that may be in breach of certain copyright, trademark or other intellectual property rights of a third party.

ⅩⅧ. Service: Unless expressly permitted by VIM, VIM platform prohibits the provision of services, including but not limited to, sexual service, illegal service, or service that violates the service term. .

ⅩⅨ. Slot machine

ⅡⅩ. Avocatory articles

ⅡⅩⅠ. Stocks, other securities and stamps

ⅡⅩⅡ. Tobacco or tobacco-related products, including but not limited to, electric cigarettes

ⅡⅩⅢ. Obscene, inflammatory or treasonable material

ⅡⅩⅣ. Publications, books, movies, videos and / or video games that do not conform to sales and / or delivery of applicable national laws

ⅡⅩⅤ. Stolen goods

ⅡⅩⅥ. Goods with wrong label

as well as any other illegal or restricted goods within the jurisdiction of the buyer and / or seller, or otherwise encouraging illegal or restricted activities.

If you find store information in violation of our policy, we will send an email to the seller when the violation occurs. System messages and push notifications will inform them that the store information has been deleted from our website. We will also send a push notice to the buyer. It is your responsibility to ensure that your phone settings allow you to receive push notifications.

If you have more questions, you can contact us at [email protected] technology.

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[:en]Merchants Settled

VIM Merchant Sales and Service Administrative Regulations

Chapter One Overview

Article One Merchant Sales and Service Administrative Regulations (hereinafter referred to as "The Regulations") are used to formulate services for merchants to use VIM Mall and terms and obligations to open a store account.

Article Two The support from the merchant is an important part of the operation of the VIM Mall, and we also focus on the interest of the merchant to set up the store on the platform. Therefore, the regulations will specify the rules used by all merchants to guarantee VIM and your interests and create a reliable and complete business environment.

Article Three The regulations do not collide with other rules published on VIM Mall(regulations, privacy regulations, refund and sales return rules, etc. ), and the use of the merchant account is subject to other rules and regulations.

Chapter Two Merchants Settled

Article Four All users who have successfully registered as VIM users are eligible to apply for VIM merchant. The merchant user will require to pass the settlement application. After the approval, the merchant management platform will be put into formal use and you are able to set up your store.

Article Five In order to prevent anyone who optionally registers a store and engages in illegal activities or any act that harms the interests of the majority of users, all merchants applying for settlement must pass the investigation of the VIM Mall platform. At the same time they shall also pass and meet other conditions, so it will take 7 working days to deal with.

Article Six The classification of goods will be uploaded and set according to the classification criteria provided by VIM. If we find an error in the merchandise category set by the merchant when we carry out examination, we have the right to determine the change of merchandise category and refuse to pass the examination.

Article Seven Process and application of merchants settled will be divided into four steps:

(Ⅰ) Settlement Notice

1.Click the agree button after you clearly understand and agree to the contents of the agreement. Click the [agree] button indicates that you have fully understood the contents of the agreement and will follow the relevant agreement to use our services. It is highly recommended that you read the contents of the agreement carefully.

2.If you think that you need to consult us for any unclear part in the agreement, please suspend the settlement operation and contact us.

(Ⅱ) Fill in information

1.The merchants need to provide basic information of the store, such as store name, store introduction, distribution scope, and merchant contact number. All information must be accurate, otherwise it will affect our examination and may cause the rejection of application.

(Ⅲ) Store information

1.The merchant need to provide basic information of the store, such as product name, product details, product category, product price, SKU code, quantity, etc. All information must be accurate, otherwise it will affect our examination and may cause the rejection of application.

(Ⅳ) Provide related documents

1.The merchant need to upload detailed information about the company, such as business registration document. All information must be accurate, otherwise it will affect our examination and may cause the rejection of application.

(Ⅴ) Wait for examination

1.After the confirmation to provide complete information, the application will enter the final stage of examination. VIM will review your application in detail based on your application. If we have any questions, we will contact you and ask you to provide more information to support your application.

Article Eight After passing the examination, we will inform the applicant and you can use My Store for store and merchandise management and various settings. If the application is rejected, we will also contact you to explain and provide assistance.

Article Nine VIM will reserve the final decision-making power to determine and review all settlement applications and will reject all categories of merchants that are determined not to be in line with the VIM Mall to open the store function.

Chapter Three Merchandise

The merchandise is the product item that the merchant publishes through the merchant platform.

Article Ten The merchant guarantees full and absolute right of sales and publishing of all goods in the VIM Mall and shall not infringe any rights and interests of the third party, including but not limited to the following rights:

- Copyright

- Trademark right

- Patent right

Article Eleven The merchant ensures that the published goods all conform to and comply with the standards under the applicable law, including but not limited to, trademark registration, food hygiene and safety, consumer rights and interests, commercial transactions and so on. In the event of any violation of the relevant national laws or bearing any legal liability, VIM will fully cooperate with the investigation of relevant law enforcement unit.

Article Twelve If the goods sold and published are regulated by the applicable national law, such as holding relevant license or inspection certification, the merchant shall obtain the relevant license or certification in advance for the inspection of the goods.

Article Thirteen The merchant also has the responsibility to ensure that the goods comply with the Prohibited and Restricted Articles Policy for VIM MALL. We have listed all prohibited and restricted product lists.

Article Fourteen The goods displayed in the mall must comply with the following regulations:

1.Specific product name(do not use vague or ambiguous name).

2.Clear product picture(Recommended size: within 500x500 pixels). You shall upload at least one or at most 6 pictures of the product.

3.Product picture must be in line with actual product specification, appearance, composition, type and so on. If the product is different from the picture, please make sure to describe and specify in detail in the commodity description column. For example: The color and style of the goods are for reference only.

4.Detailed description of the goods.

5.Conditions and commitments, such as freight charge, warranty period, quality and defect warranty, after-sale and follow-up service, invoice or other warranties.

6. Enter the correct courier company and courier number.

Article Fifteen Merchants selling famous brands such as Swarovski , Cartier , Supreme , etc. in VIM shop must provide a letter of authorizations issued by the original manufacturer or distributor to authorize the merchant company (non-personal) to sell their products.

Article Sixteen VIM users or buyers and other third parties who claim to have legal rights to the goods report to us that the published goods are counterfeit or have no authorization to sell. We will contact the merchant to handle the impeach, and the merchant may provide supporting documents and materials to refute the impeach.

Article Seventeen If the relevant information can not be provided within a specified time limit, VIM will determine the legitimate rights and interests of the commodity on the basis of objective fact and impeach content analysis. In the process of event handling, We have the right to remove the relevant items from shelves, prohibit the same or similar product release, freeze the merchant's account privileges, and conduct return goods or refund handling.

Chapter Four Payment Management

Article Eighteen Merchants check and manage order status through Order Review in My Store.

 

Article Nineteen The buying shall arrange the payment after confirmation of purchased product and price. The merchant shall make sure that the updated logistics details are correct after the delivery so that the buyer can track the goods. The buyer must also confirm the receipt after receiving the goods.

Article Twenty All sales records will be clearly displayed and stored in the system, and the examination of sales details will be in accordance with the system record. If any error or mistake is found in the system record, please report back to us immediately so that we can identify and correct it within the shortest time.

Chapter Five Handling of Violating Regulations

Article Twenty One Any violation of these regulations or failure to fulfil their obligations and responsibilities in accordance with the regulations, VIM will take appropriate measures, including but not limited to, freezing merchant accounts and any mall transactions, permanently deactivating merchant account, return goods or refund handling and so on. All losses and expenses incurred by VIM, buyers and third parties as a result of any breach of regulations shall be borne by the merchant.

Supplementary Articles

When you complete the merchant settlement application process and begin to use our platform, it means that you have clearly understood and agreed to the instructions and contents of these regulations, and you will operate the store in accordance with the rules of the regulations. Any dispute will be dealt with in accordance with these regulations and other signed agreements.

Based on the change of business expansion or development, VIM reserves the final authority to amend these regulations. We will publish and notify you to check through all applicable channels, including account login messages, home page messages, e-mails, text messages, etc. The amendments will take effect as soon as they are published and, of course, significant amendments will be given an appropriate adjustment period.

The continuous use of our services after the release of the revised edition will be deemed to agree and accept the modifications and comply with the relevant rules and regulations.[:]

[:en]VIM Platform Special Commodity/Trade Dispute Handling Rules                     

 

Chapter One  Standard for the Handling of Fresh Commodity Disputes 

 

Section 1

The fresh goods referred to in this Code refer to the goods in the category of VIM Mall "food" or the product belongs to aquatic meat / fresh fruits and vegetables / cooked food products.

 

Section 2

If the buyer refuses to sign off without valid reasons, the death of the fresh goods, such as damage, deterioration, decay, death situation and etc，The corresponding cost of the relevant shipping and goods shall be borne by the buyer. Where the buyer and seller agree otherwise, from which they agree.

 

Section 3

If there are decay, weight shortage and no conformity of size in the three categories of fresh goods, the following disposal shall be made respectively :

• If there is a situation of mismatch or decay of the size of fresh goods, the quantity of which accounts for less than 30 percent of the total amount of the goods shall be refunded in part according to the corresponding proportion
• There is a weight shortage for fresh goods and a partial refund is made in proportion to the portion of the shortage
• If the above situation exists and the circumstances are serious, VIM will make a refund and return or return, depending on the actual circumstances of the product
• Serious plot means :

(1) The size of the product does not match, Weight shortage and decay are both;

(2)If the quantity of a commodity is inconsistent in size or decayed, the quantity exceeds 30 percent of the total quantity of the commodity；

(3) The seller's store has a large number of the above-mentioned commodity

liability situation

 

Section 4

If the return refund is disposed of in accordance with this specification, the corresponding risk of the relevant shipping and goods shall be borne by the seller. If the goods are no longer suitable for return, then for refund processing, The goods shall be handled by the seller to contact the buyer for negotiation.

 

Section 5

【Special time limit for proof】

If non-living goods (excluding frozen food, fruit that needs to be ripe) claims deterioration or decay, buyer shall contact the seller for consultation and disposal within 24 hours from the time of receipt of the goods.

 

 

If the seller is still in a state of no reply, buyer can screenshot chat and upload photos as an evidence to customer service, related departments  of VIM will be subject to the truth of the matter to verify.

How do I contact customer service?

Enter the information in the chat room at  lower left box after entering the official website, customer service will reply to you as soon as possible, the official website : www.vim.technology or welcome to the VIM Shop mailbox shop.vim.technology

• Frozen food (e.g. frozen steak, etc.) or need to be ripe fruit in the normal ripening period, the buyer advocates deterioration, package ups, etc. Buyer must contact the seller to negotiate the disposal before 24 o'clock on the day of receipt of the goods. f the physical characteristics of the commodity are highly susceptible to the time, environment and other objective factors and qualitative changes, If the buyer provide evidence late, VIM will not accept it.
• The time of receipt of the goods is based on the time of sign-off recorded within the courier company system.
• Where the buyer and the seller agree otherwise on the time and manner of proof, from which they agree.

 

Section 6

If the food sold by the seller belongs to the prohibited food situation stipulated in Article 2, paragraph 15, of the LAW of the VIM Shop, the resulting dispute shall be dealt with in accordance with its corresponding provisions

 

Chapter 2 Dispute handling specifications of large-scale goods

 

Section 7

The term "large-scale goods" referred to the goods of "building materials", "health equipment", "sports equipment", "motor parts", "auto parts" or the rest of the goods specified as commercial/office furniture, large-scale fitness equipment, small fitness equipment, bicycle vehicles, motorcycle vehicles, electric vehicles and etc

 

Section 8

If the seller's shipment or buyer's return requires the other party to withdraw to the designated place, the other party shall obtain the consent of the other party in advance, otherwise the consignee shall have the right to refuse.

 

Section 9

• After the seller of large goods is shipped, the buyer may prepare in advance to inspect or move the goods required by the relevant work (carrying) to facilitate the inspection of the goods on the spot;
• Objectively on-the-spot inspection of the lack of commodity conditions (e.g. logistics point self-pick, delivery to downstairs, etc.), should be signed after the goods checked in time, if there is a surface inconsistency, welcome to make a claim and provide relevant valid documents (such as pictures, complete unpacking video, etc.) within 72 hours. According to the circumstances reasonable choice to require the seller to provide repair, re-delivery, exchange, return and other services, if the seller neglecting or refusing to perform such services without valid reasons, the transaction supports a refund of returns. The parties agree otherwise from the agreement.

72 Hours Definition: 72 hours from the time the goods are signed

 

Section 10

In the event of a refund, exchange or repair of a large item of goods, the transaction shall be disposed of as follows, and the two parties shall agree on the following transactions as otherwise agreed upon:

（1）Non-buyer reason:

1. Transaction order is the seller to provide door-to-door and installation services, by the seller contact logistics door-to-door to the buyer for unload and retrieve the goods, and the buyer shall not be charged any relevant fees in any name, the corresponding return risk by the seller；If the seller neglects or refuses to take the goods away and retrieve the goods without a valid reason,，Transactions support refund to buyers, goods are negotiated by the seller to contact the buyer。

 

2. . If the transaction order is not a door-to-door and installation service provided by a seller, the seller may contact the logistics to remove and retrieve the goods from the buyer , and dispose of the goods in accordance with paragraph 1 of the above-mentioned paragraph (1).

• If the seller is unable to carry out the door-to-door removal and retrieve the goods, the seller shall pay the necessary expenses for the return of the goods. If the seller disputes the necessary expenses, seller shall first contact the buyer for consultation and disposal. If the coordination is not conclusive, VIM will handle this dispute in accordance with the VIM Platform Dispute Resolution Rules.

(2) Buyer's Reason: The buyer handles the return and bears the necessary costs of the return.

Necessary expenses: refers to, but not limited to the removal, packaging, reinforcement, handling of goods and other related costs and return shipping costs, such charges are based on the amount of the relevant documents issued by the logistics of the carrier.

 

Section 11

For this type of goods without the "door-to-door, door-to-door installation, urban site self-delivery, free delivery" and other signs, merchants should clearly describe the goods delivery area in the product details page, self-referencing range and other related service content, such as the distribution of out of range issues, the buyer initiated a dispute, and apply for VIM platform to intervene in dispute resolution, The product details page will be described as quasi-judgment, the two sides agreed on their own basis by mutual consensus.

 

Section 12

• If goods classified as residential furniture or commercial/office furniture, and VIM determines that the seller should undertake the replacement or restocking service, the seller must deliver the goods to logistics or replace them on site within 5 working days.
• If the parties agree otherwise, and from which they agree.

 

 

5 work days defined:

If the goods need to be returned to the buyer, from the seller signed the goods the next day from zero hours to count 5 working days;；If a door-to-door replacement or repair is required, 5 working days will be counted from 0:00 the day after the VIM award.

Chapter 3 Standard for the handling of disputes in home appliance

 

Section 13

Buyer should contact the seller about the time of appointment of delivery, the merchant should follow the buyer's note shipping time, if the merchant cannot according to the consumer notes delivery time, the consumer should be contacted by the merchant about the reason and negotiate the delivery time.

 

Section 14

Merchants should be marked on the product details page or after the buyer placed an order in the inbox or telephone, etc. to remind consumers after the first inspection before sign-off.

 

Section 15

For the sign-off reminder problem, the merchant should provide inbox screenshots, telephone recording and other valid vouchers to prove that it has reminded the buyer of the first inspection after signing.

 

 

Section 16

If the buyer and seller have a dispute over home appliance selling goods and apply for the involvement of the VIM platform, the VIM platform will be dealt with in accordance with the contents of this standard:

（1）If the merchant proves that it has reminded the buyer to check the goods and re-sign, and the buyer immediately sign-off without checking goods and claim that the surface is inconsistent after the signing, then the sign-off reminder issue, VIM platform will determine the merchant is not responsible for this , for the surface inconsistency, in principle VIM platform does not intervene in dispute resolution

（2）If the merchant does not follow the content signed this standard to remind the buyer, the buyer after signing claims that the surface of the goods is inconsistent problem, need to take a picture within 72 hours (within 72 hours after the goods from the date of the receipt) and contact the merchant for feedback，If it is confirmed that the goods do have problems, the merchant should provide the buyer with repair, exchange, return and other after-sales service, the specific mode of service to the buyer and seller communication, if the buyer does not accept the proposal by the merchant, VIM platform has the right to deal with the buyer's problem stake in accordance with the relevant norms after-sales content, and determine the responsibility of the merchant, The resulting losses and costs are at the merchant's own expense.

（3）If the buyer signs for more than 72 hours to claim that the surface of the goods is inconsistent, in principle, the VIM platform will not intervene in dispute resolution.

 

 

 

Chapter 4 Prohibited commodity dispute handling regulation 

 

Section 17

Prohibited goods refer to goods or services prohibited from being published or sold under national laws and regulations or by VIM's own regulatory requirements.

 

Section 18

If the buyer claims that the goods or services are prohibited for sale, VIM will make the allocation of the burden of proof after a comprehensive judgment on the basis of the transaction mode, transaction content, trading habits, etc., or directly determine that the prohibition is true in accordance with the foregoing circumstances.

 

Section 19

If the seller sells prohibited goods or provides banned sales services, the transaction will be processed for refunds or returns as appropriate。

 

Chapter 5 off-site trading practices

 

Section 20

If the buyer and seller do not trade through the VIM Market，it shall self-contact by delivering the goods in person, risks arising from this should be at your own risk.

 

Section 21

Disputes arising from the buyer's failure to receive the goods，Deal supports refund processing，except where the merchant can prove that the buyer has received the goods.

 

Section 22

Transactions support payment processing due to disputes arising from inconsistencies in the appearance of the goods, unless the merchant can prove that the goods do not appear inconsistent.

 

Section 23

Disputes arising from non-conformity of the description of the goods and quality problems may be handled by reference to Section 7 of Chapter III of the VIM Platform Dispute Resolution Rules.

 

Chapter 6 By-laws

 

Section 24

VIM platform can adjust this management standard and make public to merchants according to the operation of the platform。

 

 

 

 

 

Section 25

Merchants shall abide by national laws, administrative regulations, departmental regulations and other normative documents. The VIM platform has the right to handle any alleged violation of normative documents such as national laws, administrative regulations, departmental regulations, etc. However, the VIM platform's handling of the business does not exempt the merchant should bear the legal responsibility. Merchants shall comply with the agreements with the VIM platform for any conduct on the VIM platform.

 

VIM will retain the ultimate authority to amend this Standard, which will take effect on September 07, 2019.

 [:]

[:en]VIM Platform Dispute Resolution Rules

Chapter 1 General

Section 1 Overview

 

1.In order to standardize the mediation of contract disputes, resolve contract disputes in a timely manner, and protect the legitimate rights and interests of the parties to the VIM platform transactions, these rules are formulated in accordance with the RULES for the handling of disputes on VIM platforms.

 

2.If the buyer or seller has contacted on their own, after coordination and still no results, either party directly complaints to the VIM, VIM will be in accordance with the provisions of these rules to deal with the dispute between the buyer and the seller, the buyer or seller please to respect the decision of final result.

 

3.If there is a contractual dispute between the buyer and the seller in the transaction on THE VIM, the provisions of these rules shall apply.

 

Section 2 define

 

4. breakage

Refers to the general damage of the goods, after a simple repair can still restore all the use of functions or does not affect the use of core functions, buyers can first contact the seller to coordinate how to deal with.

 

5. Return of goods

Refers to the buyer received the goods inspection after the decision to return, please contact the seller to coordinate how to deal with.

 

6. Refund

Refers to the buyer contact the seller after the discussion between the two sides, the seller decided to refund. This will be the time for the seller to click on the refund. Once you click on the refund, the Gold Credit will be automatically returned to the buyer's account.

 

 

 

 

 

7. Damge

Refers to the goods damaged seriously, cannot be repaired or repaired after its core functions have no use value. Repair costs close to the value of the goods are also considered damage. Buyers must first contact the seller.，It will then be up to the seller to decide whether to refund or reship, and the final result will be a conclusion that will be coordinated by both parties.

 

8. Waiting for payment

Refers to the buyer's decision to purchase the item after clicking checkout, but haven complete payment. The buyer needs to complete the transaction within 10 minutes else it will cancelled the transaction.

 

9. Payment complete

Refers to the order status that shows "Payment complete" ,which means the buyer has completed the payment action. It will waiting for the seller to confirm or reject the order.

 

10. Goods shipped

Shipped is the seller who has confirmed the order and the order is in place. Buyers will be able to check the arrival date and logistics company in the order content.

 

11. Goods receive

Refers to the buyer if the goods have been received and confirmed that the goods are correct, click on the received.

 

12. Quality issues

Refers to the goods sold by the seller in violation of the product quality law and other relevant laws and regulations or VIM quality related rules.

 

13. Mischaracterized

Refers to the physical goods or services, or by THE VIM official sampling, check the existence of goods and the seller's description does not match, or the seller did not disclose the goods defects and other information. Such as the behavior, it will hindering the rights and interests of the buyer.

 

14. Inconsistency on the surface of the goods

Refers to the eye can judge the trading goods are damaged, less pieces, empty packages and other circumstances.

 

15. Counterfeit goods

Refers to counterfeit registered trademark goods or pirated goods.

 

Chapter 2 Dispute acceptance

Session 1 Deadline for acceptance Deadline for acceptance

 

16.Buyers should seek their rights within the time limit specified by VIM

 

17.If the buyer provides a legal instrument in force issued by the judicial organ, it shall not be subject to the limitation of the period of acceptance.

 

18.Counterfeit or prohibited goods identified by the administrative authorities shall not be subject to the period of acceptance.

 

19.Buyers who do not seek their rights within the time limit stipulated by VIM, but can provide proof of the quality of the goods and other related problems, are not subject to the acceptance period limit.

 

Session 2  Acceptance Scope

 

20.VIM has the right to not accept if either party does not contact and coordinate on its own, but directly to the VIM platform. If the two sides cannot continue to communicate after coordination，Either party may contact the VIM platform and may complain about all matters, and the relevant VIM department will review the disputeand and decide to accept or refuse to accept it.

 

21. VIM personnel will accept dispute processing applications arising from the transactions of both buyers and sellers on the Platform:

（1）Buyers have not fought for their rights within the acceptance period set out in these rules。

（2）The buyer and the seller have reached a refund or return refund agreement through their own negotiation and have fulfilled it, and one or both parties shall have a dispute of remorse.

（3）If the goods or services shown in the transaction order are inconsistent with the actual traded goods or services agreed upon by the buyer and the seller, resulting in an indifference to the facts of the transaction, the actual transaction of goods or services shall be disputed.。

（4）After the transaction is processed for a refund, there is a dispute because the seller needs to retrieve the item.

（5）The buyer and seller made a successful false transaction.

（6）Except as provided for in the VIM rules, the buyer claims that the transaction will result in additional losses or statutory compensation.

 

Chapter 3 Dispute handling

Session 1 General rules

 

22.In the course of the dispute, the buyer and seller shall give evidence in accordance with the contents of these Rules. If there is no provision in these Rules or if VIM discovers a significant anomaly in the transaction or account number of one of the parties, VIM will allocate the burden of proof according to the actual situation of both parties.

 

23.The buyer and seller shall be responsible for the authenticity, relevance, completeness, accuracy and timeliness of the evidence. VIM will make a determination of liability for disputes and the conclusion of dispute transfer based on such evidence based on the cognitive standards and daily experience of ordinary people.

 

24.Sellers should make the sale of food close to shelf life significantly or with the buyer's consent in advance，If there is no significant express or consent from the buyer, the buyer shall have the right to refuse to receive  or request a return.

 

25.If there is no agreement or unclear agreement between the buyer and the seller on the goods or services to be traded, the parties may agree to supplement the agreement，If a supplementary agreement cannot be reached, VIM will determine according to the seller's terms of expression of commodity information and/or trading habits, and if it is still not possible to determine the attribution of the dispute, VIM will change the liability to which party, depending on the actual situation of the parties.

 

26.If the buyer and seller reach a supplementary agreement but one party denies it, the party that claims that the agreement is invalid shall provide valid evidence to prove it, otherwise it shall bear the relevant adverse consequences

 

27.Unless otherwise agreed by the parties or as stated in these Rules, the seller agrees to the return agreement but there is no firm evidence that the seller is liable, After the buyer delivers the returned goods to the carrier, the risk of damage, damage or loss of the goods shall be borne by the buyer. If the seller agrees to the return agreement with reasonable conditions, the buyer's return shall meet the conditions.

 

28.The seller delivers the buyer's goods in a large number of serious inferior, a large number of goods wrong board situation. If the two sides coordinate and still have no results, After the comprehensive judgment of VIM, there is reason to believe that the seller has no intention of performing the contract, it is considered that the seller refused to perform, the transaction supports the refund buyer, the goods by the seller and the buyer to negotiate the disposal.

 

29.VIM shall, in response to the needs of the buyer and the seller for the transfer of disputes and the need to ascertain the facts of the transaction, and, if necessary, will be informed and verified by the third party involved in the transaction on the issue of the dispute, and shall thus serve as a reference for the conclusions of the transaction transfer.

 

30.If the buyer or seller makes a false transaction, the refund shall be processed before the transaction is successful.

 

31.The content of the format terms and conditions expressed by the seller with a significant interest in the buyer should be significant. And must not be lower than the requirements of the VIM rules, at the same time, there is no exemption from the seller's own responsibility, increase the buyer's liability, exclude the buyer's main rights and other content, otherwise the provision is invalid.

 

32.The goods sold by the seller are exposed by the news media, notified by the state quality supervision department and other administrative departments, or confirmed by the VIM platform that the system is mischaracterized and the quality is not qualified.，Sellers are required to initiate a recall on an active and timely, and the transaction supports a refund of the return. If the seller objects to the batch of goods, he shall provide relevant evidence to prove it.

 

33.If the transaction is handled for a refund of the return, the buyer shall pay the risk of damage to the goods to the seller after the return edgy goods are delivered to the carrier: Before  buyers returning, if the nature of the goods is no longer suitable for return, the self-contact with the seller first to coordinate how to deal with.

 

Session 2  Shipping specifications

 

34.Delivery" as referred to in these Rules, as determined by the following circumstances：

(1)If there is a recorded time in the official website system of a logistics company, the time shall prevail.。

(2) For logistics companies that do not have the system record conditions, the date of filling in the provided face sheet is compared with the date of the seller's “click send parcel”, whichever is later.

 

35.The seller shall ship the goods within the delivery time specified by the VIM rules or agreed with the buyer (at least 3 working days).

 

36.The seller shall ship each separately generated and paid trade order (order not combined for purchase by shopping cart), except in special circumstances. They may not be combined into one parcel for shipment without the buyer's consent. Otherwise, if the buyer claims to have a small number of goods after signing, the seller shall bear the burden of proof.

 

37.If the seller has not delivered the goods within the agreed delivery time or when the buyer applies for a refund, the seller shall deliver the goods after obtaining the buyer's consent. Unless otherwise provided in these rules, the provisions shall prevail.

 

38.The seller shall deliver the goods to the buyer's order receiving address and hand it to the recipient for signing. If the buyer needs to pick up the goods at the designated place, the buyer shall agree in advance or obtain the buyer's consent. Unless otherwise provided in these rules, the provisions shall prevail.

 

39.If the seller promises or the buyer and the seller agree to use a specific carrier to deliver the goods, the seller shall perform in accordance with the commitment or agreement. Otherwise, if the order is not shipped and the buyer has signed the goods, the seller may be required to refund the freight paid by the buyer.

 

40.If the buyer needs to pay the freight by himself, the seller should clearly specify the carrier and the freight in advance, and then obtain the buyer's consent before shipping.

 

41.If the seller violates the delivery specifications and the buyer does not receive the goods or rejects the goods, the related expenses and the risk of damage or loss of the goods shall be borne by the seller and the transaction shall be refunded.

 

42.The seller violates the “shipping specification” , in addition to the rules, supports the buyer to return the refund.

 

43.If the seller violates the "shipping specification" but the buyer has actually used the goods or clicks "parcel received", if the buyer claims to return the refund on the grounds that the seller violates the delivery specifications, it shall agree with the seller, otherwise VIM will not support. Except for the seller’s improper behavior to induce the buyer to confirm parcel received.

 

Session 3 Signing Specifications

 

44.Buyers need to ensure that the receiving information filled out in the order is true, detailed, accurate and effective. If any element of the receiving information needs to be changed, the seller's consent shall be obtained. If the buyer's receiving information is incorrect and the goods are not received, the buyer shall bear the adverse consequences within the limits of the liability.

 

45.The buyer requests to change the receiving information. After the seller agrees, the actual change has not been successful, and the goods are still signed according to the receiving information before the change. If the buyer claims that the goods have not been received, the VIM judges that if the change information before and after the change is not significantly related to the buyer, the transaction supports the refund for buyer, and the seller bears the corresponding risk of the goods.

 

46.After the seller delivers or returns the buyer, the recipient should sign the goods in person, or entrust others to sign the goods or instruct the carrier to place the goods at the location specified by the recipient. If the recipient entrusts another person to sign the goods or the carrier has placed the goods at the designated place according to the instructions of the recipient, the recipient is deemed to have signed it.

 

47.Except as otherwise provided in these rules, the addressee shall conduct on-the-spot inspections on whether the surface of the goods is consistent when the carrier delivers the goods. If the buyer and the seller separately agree on the inspection period and/or the inspection method, they shall agree.

 

48.The buyer refuses to sign the goods without reasonable reasons, and the goods are not suitable for refusal. If the seller refuses the goods after the goods are returned, the transaction supports the transfer of the gold credit to the seller. The buyer is responsible for recalling the goods and bears the risk of damage and loss of the goods. If the seller has signed the goods, the seller can choose to refund the goods or send the goods back to the buyer again. The risk of damage to the goods after the return is borne by the buyer. If the nature of the goods is not suitable for return, the transaction support transfers the gold credit to the seller. The seller’s shipping cost for the returned goods is borne by the buyer.

 

49.If the recipient finds that the surface of the product is inconsistent, he can take photos and refuse to sign. If the transaction is shipped by the seller, the buyer will be refunded. If the transaction is returned by the buyer, the gold credit will be transferred to the merchant. Commodity related risks are borne by the opposite party.

 

50.If the buyer claims that the goods have not been received or the seller claims that the buyer has not received the return, the opposite party shall bear the burden of proof, and if the proof is invalid, the buyer will be supported or the gold credit will be transferred to the seller as usual.

 

Session 4 Return, exchange specification

 

51.The seller shall ensure that the return address provided to the buyer by himself is correct. After the transaction has reached a return agreement, if the return address is required, the buyer's consent shall be obtained. The risk of undeliverable goods after return is borne by the seller, and the transaction supports refund buyers.

 

52.The return address provided by the seller shall not be in the overseas, Hong Kong, Macao and Taiwan regions without the buyer's consent, and shall be consistent with the shipping location indicated on the “Freight” or “Distribution” section of the product page.

 

53.If the buyer and the seller reach a return agreement offline, the buyer shall return the goods within seven days from the date of the return agreement between the two parties. If the parties have agreed otherwise, they shall agree.

 

54.If the buyer fails to return the goods within the time limit stipulated by VIM or agreed by both parties, and the return of the same question is required again, the seller shall agree with the buyer by himself. Otherwise, VIM has the right to dispose of it.

 

55. After the buyer returns the goods in accordance with these rules, he shall promptly fill in the carrier number in the VIM system or inform the seller. If the buyer still does not know the carrier number when the seller signs the goods, the seller claims that the surface is inconsistent,the burden of proof will be assigned by VIM based on actual conditions.

 

56.The seller violated the "return, replacement specifications", so that the buyer can not complete the return or the goods are not suitable for return, the transaction supports refund.

 

57.If the buyer violates the “return and replacement specifications” and the seller has not received the return or refusal, the transaction supports the transfer of the gold credit to the seller, and the buyer bears the risk of the product being damaged or lost.

 

 

 

Session 5  Freight specification

58.If the buyer and the seller reach a return or repair agreement before VIM's intervention but fail to explain or agree on the freight, the freight shall be borne by both parties.

 

59.After the VIM intervention, the freight dispute between the buyer and the seller will be handled according to the principle of “who is at fault and who bears it”; if both parties are at fault, the party with the fault is responsible.

 

60.If the agreement between the buyer and the seller is unclear, the VIM cannot determine the liability of the dispute and cause the refund of the transaction return. The shipping cost is borne by the seller, and the return shipping cost is borne by the buyer.

 

61.When the transaction is subject to the buyer's return shipping cost, if the seller's return address and the "freight" or "delivery" section of the product page show the same shipping location, the buyer's return shipping cost is higher than the return according to the shipping location. the different of the shipping costs is borne by the seller.

 

Session 6  Quality issues, distribution of burden of proof of counterfeit goods and dispute resolution

 

62.If the buyer claims that the quality problem of the product is identifiable to the naked eye, it shall provide preliminary evidence to prove that VIM has the right to initially determine the quality problem according to the certificate provided by the buyer. The seller shall make a VIM approval for the preliminary certificate given by the buyer. Reasonable explanation or evidence to prove that there is no quality problem, otherwise VIM will determine that the quality problem is true.

 

63. If the buyer claims that the quality problem of the product is unrecognizable to the naked eye or is a counterfeit product, the seller shall provide the manufacturer's distribution certificate, customs declaration (imported goods), product certificate, commercial invoice, execution standard and other relevant documents in accordance with the requirements of VIM. Prove the source of the goods or factory compliance.

 

64. If the buyer advocates the quality of the goods and the seller has provided valid certificates, the buyer shall provide a valid quality inspection certificate or other valid documents in time to prove the quality of the goods according to the VIM requirements.

 

65.If the buyer claims counterfeit goods and the seller has provided valid documents, the buyer shall provide valid documents at the request of VIM to prove that the goods are counterfeit.

 

66. The buyer advocates quality problems that can be identified by the naked eye, but if no preliminary evidence is provided, the gold credit is transferred to the seller.

 

67.If the buyer advocates the quality problem that can be identified by the naked eye and is initially identified by VIM, if the seller does not provide a reasonable explanation or evidence to prove that there is no quality problem, the seller shall perform the obligation of return, replacement, maintenance, etc. according to national laws and regulations. Where VIM-related rules have specific provisions for sellers to perform such obligations, special provisions are preferred. If the seller is unable to provide the aforementioned relevant documents, the transaction supports a refund of the return.

 

68.The buyer advocates the quality problem that can be identified by the naked eye and is initially identified by VIM. The seller has provided a reasonable explanation or evidence that VIM approval proves that there is no quality problem and the buyer can no longer provide evidence to the contrary to prove the quality problem, the gold credit would transferred to the seller.

 

69.The buyer advocates quality problems that are unrecognizable to the naked eye or counterfeit goods. The seller has provided relevant documents to prove the source of the goods or the factory compliance. At the same time, the buyer cannot prove that the goods have quality problems or are counterfeit goods, and the transaction support transfers the gold credit to the seller.

 

70. The buyer advocates quality problems that are unrecognizable to the naked eye. The seller has provided relevant documents to prove the source of the goods or the factory compliance. However, if the certificate provided by the buyer confirms that the goods have quality problems, the seller shall bear the return, replacement, maintenance, etc. in accordance with national laws and regulations. Liability for breach of contract.

 

71.Buyers claim quality problems that are unrecognizable to the naked eye or counterfeit goods. Sellers are unable to provide relevant evidence to prove the source of the goods or factory compliance, and the transaction supports return refunds.

 

72. The seller sells counterfeit goods, and the buyer purchases it based on the needs of living expenses, and the transaction supports refund.

 

73.According to the requirements of VIM, if the goods are confirmed to be quality problems after being sent by the buyer, the cost of the test shall be borne by the seller. If the goods to be inspected are physically damaged due to the test and cannot be returned or have no return value, the transaction supports refund.

 

74.If the buyer still submits the goods for inspection, the inspection fee shall be handled by both parties themselves.

 

Session 7 Improper description, surface inconsistency, burden of proof, and dispute resolution

 

75. The buyer has proved that there is a surface inconsistency when the goods are signed, and the buyer can reasonably choose the seller to bear the liability for breach of contract, such as replenishment, exchange, return, etc., depending on the nature of the goods and the size of the loss. If the seller refuses to bear the liability for such breach of contract, the transaction supports a refund of the return.

 

76.If the buyer claims that the product has a surface inconsistency but has clicked “confirm receipt”, the buyer has the burden of proof for the inconsistency of the proposed product. Except for the seller’s improper behavior to induce the buyer to confirm the receipt.

 

77.If the buyer claims that the product description is improperly identified by the naked eye, the evidence shall be given in accordance with the relevant requirements of the “Commodity Quality” clause of these Rules.

 

78.The seller's description of the goods or services violates the advertising law, or the buyer needs to use the goods to detect that the goods are improperly described. If the description is improper, the buyer cannot use the core function of the product or the goods cannot be used at all. If the buyer delivers the returned goods to the carrier, the seller shall bear the risk of damage, damage and loss of the goods.

 

79.If the description of the product is not needed, the naked eye can clearly identify the situation. If the goods are in good condition, the transaction supports return refund; if the buyer has used and affects the goods, the transaction support transfers the gold credit to the seller.

 

80.If the buyer claims that the description of the goods is improperly identifiable by the naked eye, it shall provide preliminary evidence to prove that VIM has the right to preliminarily determine that there is a misrepresentation based on the evidence provided by the buyer, and the seller shall make a reasonable explanation for the VIM approval of the certificate provided by the buyer. Or provide evidence that there is no misrepresentation, otherwise VIM will determine that the description is improper.

 

81.If the goods are damaged due to the receipt of the goods, the transaction will be refunded for return. The buyer will bear the risk of damage and loss of the goods produced after the goods are delivered to the carrier, and the transaction will support the refund.

 

82.The seller has proved that there is no surface inconsistency when the buyer signs the goods, and the transaction supports transferring the gold credit to the seller.

 

Chapter 4 Execution

83.During VIM's handling of disputes, the buyer and the seller agree to reach a settlement agreement, but if they are unable to operate by themselves, VIM has the right to operate the corresponding transaction amount according to the content of the settlement agreement reached by both parties.

 

84.In addition to the transaction amount, if the seller still bears the liability for compensation according to the dispute settlement result, VIM has the right to transfer the seller to the buyer according to the VIM related agreement.

 

85.After VIM has dealt with the dispute, if the buyer and the seller agree to the result of the mediation, they have the right to notify VIM to pay the transaction amount or part of the payment to the buyer and/or seller according to the processing result, or assist the seller (or buyer) to follow the processing result. The payment is made to the buyer (or seller).

 

86.Insufficient balance of the seller's account, such as the inability to refund or pay the buyer, is negotiated by the buyer and the seller or through other means.

 

Chapter 5 Supplementary

 

87.Disputes on special goods or transactions are handled in accordance with《 VIM Platform Special Commodity/Trade Dispute Handling Rules》

 

88.VIM's regular or irregular official activity rules, which have special requirements for dispute resolution between buyers and sellers, shall be handled in accordance with the special requirements of the activity rules.

 

89.For transactions that have not been processed after the effective or altered rules have been applied, the rules that are in force or changed shall apply.

 

90.VIM will revise this rule from time to time and implement the publicity procedure. If the revised content affects the user's rights and interests, a separate comment process will be implemented. After the end of the publicity period, the revised content of the rules will take effect.

VIM will revise this rule from time to time and implement the publicity procedure. If the revised content affects the user's rights and interests, a separate comment process will be implemented. After the end of the publicity period, the revised content of the rules will take effect.

 

Continued use of our services after the publication of the revised version will be deemed to be agreed and accepted, and will be subject to the disputed processing rules.[:]

[:en]

商城保证金管理规定

 

为促进VIM平台商家更好地服务消费者，商家入驻时须根据平台规定缴纳保证金。本规则适用于

VIM平台所有商家。

 

第一章 定义

1.1保证金指商家以 “ 一店铺一保证金” 原则向平台缴纳的用以保证其商品和服务质量的资金，

平台可以依照双方签署的协议或平台规则进行处置。

1.2保证金可用余额是指抵押金总额减已赔付的金额，再减已标识的暂扣金额后的金额。

 

第二章  保证金缴存

2.1商家应根据平台要求缴纳保证金，作为商家侵权、违约、违规、未履行服务承诺时用于

对消费者和其他权利人进行赔偿的资金。

2.2对于商家所缴存的保证金，平台不需向商家支付任何利息。

 

第三章 保证金的调整

3.1 平台有权根据商家的业务变化及实际赔付情况等以电邮方式通知商家调整保证金金额。

3.2如果商家曾因违规被平台清退，一个整月之后方可再次申请加入，而且平台有权提高商家的

保证金金额。

3.3如果商家店铺受到行政机关调查处罚，平台有权提高商家的保证金金额。

 

第四章 保证金赔付

4.1   若经平台审核认定商家有下列情形之一的，平台有权根据实际情况从商家已缴付的保证金

中扣除有关的款项赔付消费者或平台或相关权利人：

4.1.1未履行或延迟履行任何服务承诺；

4.1.2出售假货或出售质量不合格商品；

4.1.3虚假或夸大宣传；

4.1.4侵犯知识产权、财产权、人身权利等权利；

4.1.5标错价无法发货；

4.1.6对于消费者针对商家服务承诺的每一有效投诉，平台将按货款金额的30%（食品、保健品

为100%）在保证金中做出标识，予以暂扣，有效投诉判断，以平台确认为准；

备注：不同类目的产品将会扣除不同的保证金。

在某些特殊商品，注册商店必须缴纳不同的保证金数目，例如珠宝、床垫、名贵手表等等。

 

*新注册商家，平台将会以电子邮件的形式通知商家缴交的保证金的数目

 

 

4.1.7其他违反平台规则《商城禁止和限制物品政策》以及《商家销售和服务管理规章》或

相关的服务承诺的情形。

VIM若提取商家保证金进行任何赔付，将以电子邮件的形式通知商家，并说明赔付原因及赔付金额。

4.2   保证金不足的情形处理：

4.2.1当商家的保证金不足以赔付消费者及其他权利人时，商家应自行支付额外的赔付金额；

4.2.2如商家的保证金不足以支付任何赔付金额，平台有权中止或终止服务，包括但不限于采取冻

结商家应结货款、将商家从平台清退、追究商家的违约责任等；

4.2.3在商家的保证金不足时，平台没有义务使用自有资金向消费者或其他权利人支付赔偿金、补

偿金或其它任何款项；

4.3   如商家违反有关的服务承诺或平台规则，给平台造成任何损失（包括但不限于诉讼赔

偿、诉讼费用、律师费用等）的，平台有权从保证金中扣除相当于平台损失的金额。

 

第五章 保证金补缴

5.1如因商家业务变化需补缴保证金，商家应在出现该情况后5天内及时补缴足额的保证金使可用

余额达至最低保证金金额，如商家未在5天内补足抵押金，将会暂时关闭店铺处理，并且平台

会向商家发出续费通知，如商家在VIM开放平台上有未结货款，平台有权从该等款项中扣除

以补足保证金。

 

第六章 保证金退回

6.1若商家申请退出（或被清退）VIM平台，须在所有订单终止、所有索赔完结且已完成交易的所

有商品质保期均届满后，商家可向平台发起退还保证金的申请。若商家符合审批条件（如申

请的材料齐全、信息完整无误、无未结算完的结算单等），平台将扣除依据协议及相关规则

等应扣除的部分后，15个工作天之内会将保证金余额退还至商家的账户中。任何已经申请关

店以及退还保证金余额的商家，如果想再次申请入驻VIM 商城需要等待一个整月。

备注：从商家账户收到退还保证金之日开始算起。

 

6.2因出现本规则4.1中所述的行为或商家与VIM平台协议中约定的被平台清退的商家店铺，保

证金在清退时不予退还。

 

第七章 其他

7.1保证金的缴存、赔付、退回等过程中所发生的第三方费用，全由商家承担，平台可从保证金余

额中扣除。

7.2若商家信息变更，需要根据变更情况的不同（如单纯账号变更、公司更名、公司注销等），按

照平台的要求准备应提供的材料文件，并提前30天以电邮方式通知平台，否则因商家信息

的变更而造成的支付失败、延迟、错误，损失由商家自行承担。

 

 

第八章 附则

8.1平台商家的行为，发生在本管理规则生效之日以前的，适用当时的规则。发生在本管理

规则生效之日以后的，适用本规则。

8.2 平台可根据平台运营情况随时调整本管理规则并向商家公示。

8.3商家应遵守国家法律、行政法规、部门规章等规范性文件。对任何涉嫌违反国家法律、行政法

规、部门规章等规范性文件的行为，本规则已有规定的，适用于本规则。本规则尚无规定的，

平台有权酌情处理。但平台对商家的处理不免除其应承担的法律责任。商家在平台的任何

行为，应同时遵守与平台《商城禁止和限制物品政策》以及《商家销售和服务管理规章》。

8.4本规则与2019年11月14日修订，本规则与其他平台规则不一致的，以本规则为准。

 

感谢您的商家申请，我们感谢您的惠顾，并期待为您服务。

 

任何关于商城的疑问，可电邮至[email protected]，谢谢。

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